DIB English

Policies

This page sets out how DIB English handles refunds and cancellations, personal information, and the terms that apply to this website and to exam bookings.

Updated:11 November 2026

On this page

The policy covers refunds and cancellations, privacy, and website and booking terms. Use the links below to jump to a section.

Refunds and cancellationsPrivacyWebsite and booking terms

Refunds and Cancellations

This section describes how course cancellations, withdrawals and refunds are handled. It sits within Australian Consumer Law rather than replacing it.

  • Cancelling before your course starts

    If you cancel 7 or more calendar days before your course commences, you receive a full refund of tuition paid.

  • Cancelling closer to the start date

    For a later cancellation, we deduct only reasonable, unavoidable loss, itemised for you and capped at the tuition you paid. No blanket forfeiture applies.

  • Withdrawing after commencement

    If you withdraw after your course has commenced, you receive a refund of unused tuition less reasonable, unavoidable loss. Delivered tuition is not counted twice, and these arrangements operate within your rights under Australian Consumer Law.

  • Private coaching sessions

    Cancelling or rescheduling 24 hours or more before a private coaching session carries no cancellation charge. For shorter notice, only reasonable, unavoidable loss is deducted rather than an automatic full forfeiture.

  • If DIB English cancels

    If DIB English cancels an affected service, you receive a refund for the undelivered services, or an alternative agreed with you.

  • Handling targets

    Refund enquiries are acknowledged within 2 business days, a decision is reached within 5 business days, and an approved refund is processed within 10 business days. These are the targets we work to, not guarantees.

  • Your consumer rights

    Your non-excludable rights under Australian Consumer Law remain, including any remedies that apply when consumer guarantees are not met. Nothing in this policy removes or limits those rights, and there is no blanket no-refund condition.

  • Exam fees are separate

    Exam fees are paid directly to the independent test providers and handled under each provider's own policy. That separation does not remove or limit DIB English's own obligations to you.

Privacy

This section explains what personal information the DIB English website collects, how it is handled, and how to contact us about it.

  • Who this policy covers

    DIB ENTERPRISES PTY LTD, ABN 67 647 262 173, trading as DIB English. Enquiries: info@dibenglish.com.au. Phone: +61 481 704 051. Address: 11/23-31 Gheringhap Street, Geelong VIC 3220.

  • How to reach us about privacy

    Privacy questions, access and correction requests, and complaints can be sent to info@dibenglish.com.au or made by phone on +61 481 704 051. We respond to these requests through the same channels.

  • What the enquiry form collects

    The Contact page enquiry form requires your name, email address and message, and optionally accepts your phone number and course interest. Please do not send sensitive documents or card details through the form.

  • How enquiries are stored and delivered

    Enquiries submitted through the website form are stored and processed by the website platform's managed messaging service (the Airo Inbox, operated by GoDaddy), and a notification email is sent to our business mailbox at info@dibenglish.com.au, which is hosted on Microsoft 365. We may reply from that service or directly to your email address. The form does not send an automatic confirmation email to you.

  • Why we use your information

    We use enquiry details to respond to your enquiry, discuss course options, formats and availability, and handle related administration.

  • Service providers and overseas processing

    We use service providers to operate the website and deliver enquiries, including the platform's managed messaging service and our email provider. These providers process information as necessary to provide their services, and may process or store it outside Australia, including in the United States, in line with the platform provider's data processing terms. We have not attempted to list every country in which provider systems may operate.

  • How long we keep information

    We keep enquiry information only as long as it is needed for the purposes described above and to meet our legal obligations.

  • Security

    We and our service providers take reasonable steps to protect personal information. No method of transmission over the internet is completely secure, so we cannot promise absolute security.

  • Cookies and similar technologies

    This website and the service providers behind it may use cookies or similar technologies to operate, secure and understand use of the site. Your browser provides controls for these technologies. Blocking them may affect some features of the site.

Website and Booking Terms

This section describes how the website, course enquiries and exam bookings sit together. It keeps provider bookings separate from training arrangements and preserves your rights under Australian Consumer Law.

  • Course availability

    Training is enquiry based. Course options, formats and availability are confirmed with you before enrolment.

  • Package details and pricing

    Written package details and the total price are confirmed with you before any payment.

  • Exam bookings

    Exam bookings and payments are made directly with independent test providers, and each provider's own terms apply. DIB English provides preparation only. We do not deliver exams, are not affiliated with any provider, and do not guarantee scores, visa outcomes or university admissions.

  • Third-party links

    Links to provider and official websites are for your convenience. Their content and terms are outside our control, so check them before you rely on them. Linking to them does not reduce DIB English's obligations to you.

  • Australian Consumer Law

    Nothing in these terms limits your non-excludable rights under Australian Consumer Law, including remedies that apply when consumer guarantees are not met.

  • Governing law

    These terms are governed by the laws of Victoria and Australia, without excluding any rights you hold under Australian Consumer Law, including rights that cannot be excluded under law.

Provider cancellation and refund policies

Where you book directly with an independent test provider, that provider's own cancellation, refund and rescheduling policies apply to your exam booking. They operate separately from any DIB English training arrangements and do not reduce your rights under Australian Consumer Law.

Provider pages open in a new tab.